Terms of service

OVERVIEW

Welcome to Valoxina.
The terms “we”, “us”, and “our” refer to Valoxina. Valoxina operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”) provided to you as a customer. Our store is powered by Shopify, which enables us to offer these Services.

These Terms of Service (“Terms”), together with any policies referenced herein, outline your rights and responsibilities when using our Services.

Please read these Terms carefully, as they contain important information regarding your legal rights, including disclaimers and limitations of liability.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence. If applicable, you also confirm that you have given consent for any minor dependents to use the Services on devices you own or manage.

To use certain Services, you may be required to provide information such as your email address, billing details, payment information, and shipping address. You confirm that all information provided is accurate, current, and complete, and that you have the legal right to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. Accounts may not be transferred, sold, or shared with others.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display product information accurately. However, actual product colors or appearance may vary depending on your device, screen settings, or display configuration.

We do not guarantee that product appearance or quality will meet individual expectations or exactly match images shown on the Site.

Product descriptions, availability, and pricing may be updated or changed at any time without notice. We reserve the right to discontinue products or limit quantities based on region, availability, or other factors.

SECTION 3 – ORDERS

By placing an order, you submit an offer to purchase. Valoxina reserves the right to accept or decline any order at its discretion. Orders are not confirmed until payment has been received and the order has been accepted by us.

Please review your order carefully before submitting it. Once an order is accepted, cancellation may not be possible. If an order is changed or canceled, we will attempt to notify you using the contact details provided.

Returns and exchanges are handled strictly in accordance with our Refund Policy.

All purchases are intended for personal or household use only and not for resale or commercial purposes.

SECTION 4 – PRICES AND BILLING

Prices, promotions, and discounts may change without notice. The price charged will be the price shown at the time your order is placed and confirmed.

Unless otherwise stated, prices do not include taxes, shipping fees, customs duties, or import charges.

You agree to provide accurate and up-to-date billing and payment information and to update this information as needed to complete transactions.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that all charges will be honored.

SECTION 5 – SHIPPING AND DELIVERY

All delivery times provided are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control.

Risk of loss and ownership transfer to you once the order is handed over to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Services — including text, images, logos, designs, videos, and trademarks — is owned by Valoxina, its licensors, or affiliates and is protected by applicable intellectual property laws.

The Services are provided for personal, non-commercial use only. You may not reproduce, distribute, or exploit any content without prior written permission.

All trademarks, logos, and brand names remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control or monitor. These tools are provided “as is” and “as available” without warranties of any kind.

Your use of optional third-party tools is at your own risk and subject to the terms of the relevant provider.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites. Accessing third-party websites is done at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Valoxina is powered by Shopify. All transactions are made directly between you and Valoxina. Shopify is not responsible for any aspect of sales, products, or services provided through our store.

SECTION 10 – PRIVACY POLICY

Your use of the Services is subject to our Privacy Policy.
Because our store is hosted on Shopify, certain information may also be processed in accordance with Shopify’s Privacy Policy.

SECTION 11 – FEEDBACK

If you submit feedback, reviews, or suggestions, you grant us a worldwide, royalty-free license to use such content for business purposes. You confirm that your feedback does not violate third-party rights or applicable laws.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on the Site may contain errors or omissions. We reserve the right to correct such issues and to update or cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You agree to use the Services only for lawful purposes. Any misuse, including fraudulent activity, infringement of rights, or interference with site security, is strictly prohibited.

We reserve the right to suspend or terminate access if these Terms are violated.

SECTION 14 – TERMINATION

We may terminate or suspend your access to the Services at any time. Obligations incurred prior to termination will remain enforceable.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind, except where required by law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Valoxina shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Valoxina and its partners from any claims arising from your violation of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding the Services.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our consent. We may assign our rights without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction in which Valoxina is headquartered.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.

SECTION 24 – CONTACT INFORMATION

Store Name: Valoxina
Warehouse Address: 35 Shaw Road, Bromley, BR1 5NW, United kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@valoxina.com

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Response Hours: We respond within 1-2 business days