Shipping policy

At Valoxina, we are committed to providing a clear and reliable shipping experience. This policy explains how and where we deliver orders, as well as what to expect during the shipping process. We offer free shipping on all eligible orders within United Kingdom.

Shipping Locations

This Shipping Policy applies to orders shipped to addresses within United Kingdom.

If your location is outside these regions, available delivery options will be displayed at checkout, or you may contact our support team for assistance.

Delivery Times

Estimated order processing and delivery timelines are outlined below:

• Order cutoff time: 5:00 PM (GMT). Orders placed after this time will be processed on the next business day, which may slightly affect delivery timelines.
• Order handling time: 1–2 business days, Monday to Friday. Once your order is processed, it will be shipped by one of our trusted carriers.
• Transit time: 6–8 business days, Monday to Friday.
• Estimated total delivery time: 7–10 business days.

Once your order has been processed, it will be shipped using one of our trusted carrier partners to ensure safe delivery.

Carrier Services

We partner with established and reliable carriers to deliver your order. Our shipping partners may include:

Royal Mail, Evri, DPD, Yodel, DHL

A tracking link will be provided once your order has been dispatched.

Shipping Costs

Free Shipping:
Orders shipped within United Kingdom qualify for free shipping with no minimum purchase requirement.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will review the issue and work toward a fair resolution.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing your tracking number.
You can track your shipment at any time via our Order Tracking Page.

Questions?

For additional information, please visit our FAQs page at FAQ Page or contact our customer support team for assistance.

Contact Information

Store Name: Valoxina
Warehouse Address: 35 Shaw Road, Bromley, BR1 5NW, United kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@valoxina.com

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Response Hours: We respond within 1-2 business days