Privacy policy

Last updated: 12.03.2026

This Privacy Policy explains how Valoxina (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from valoxina.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

Please review this Privacy Policy carefully to understand how your information is handled.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations.
Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

How We Collect and Use Your Personal Information

To operate our business and provide our Services, we collect personal information from various sources. This information allows us to process orders, provide customer support, improve the Site, and meet legal requirements.

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Contact details (such as name, address, phone number, and email address).
• Order details (including billing and shipping addresses and payment confirmation).
• Account information (such as usernames, passwords, and security details).
• Communications with our customer support team.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies or similar technologies. This may include your device type, browser type, IP address, and browsing activity.

This data helps us understand site usage, improve performance, and enhance your overall shopping experience.

Information from Third Parties

We may receive information from trusted third parties, such as payment processors, shipping providers, or marketing partners, when necessary to fulfill orders or improve our Services.

How We Use Your Personal Information

Your personal information may be used to:

• Process and fulfill orders.
• Communicate important information related to your account or purchases.
• Provide, maintain, and improve customer support.
• Send marketing or promotional communications where permitted by law.
• Detect, prevent, and address fraud or other unlawful activities.
• Comply with applicable legal and regulatory obligations.

Cookies

We use cookies and similar technologies to support website functionality, personalize content, and analyze site performance.

You can control or disable cookies through your browser settings; however, some Site features may not function properly as a result.

How We Share Personal Information

We may share personal information with:

• Service providers who perform services on our behalf.
• Partners assisting with payment processing, shipping, or marketing.
• Affiliates within our business structure.
• Legal or regulatory authorities when required by law.

We do not sell or rent your personal or sensitive information to third parties.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties and encourage you to review their privacy policies separately.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information.
While we strive to protect your data, no system can be guaranteed to be completely secure.

Personal information is retained only for as long as necessary to meet legal, contractual, or operational requirements.

Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.
• Request a copy of your data or data portability.
• Restrict or object to certain processing activities.
• Withdraw consent where applicable.
• Lodge a complaint with a relevant data protection authority.

To exercise your rights, please contact us at info@valoxina.com. Verification may be required before processing requests.

International Users

Your personal information may be transferred to and processed in countries outside your place of residence, in accordance with applicable data protection laws. Appropriate safeguards are applied where required.

Contact Information

Store Name: Valoxina
Warehouse Address: 35 Shaw Road, Bromley, BR1 5NW, United kingdom (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Email: info@valoxina.com

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Response Hours: We respond within 1-2 business days